Overview
Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Some goods such as newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Refunds
All refunds/returns/exchanges for artwork, jewelry, and handmade goods are decided on a case-by-case basis. I want you to be thrilled with your purchase & will do what I can to help you be happy.
Items are entitled to be refunded or returned based on complaint. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must consider the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund.
No refunds/returns/exchanges for personalized or customed items
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mailto:Info@34.125.204.147 .
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping returns
To return your product, you should Email us to get the address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Complaints/Comments/Concerns
Any complaints (comments/concerns) about items may be sent to mailto:Info@34.125.204.147 . There is no guarantee of a resolution, but again, I’ll do my best.
Custom Orders
I love being able to create a unique, personal item for customers and friends. If you are looking to buy a custom-made item, contact me at and we can chat about what you’re looking for. Please note, when I make a custom item, it may take some time to find the best materials and to make your item perfect. Please allow extra time on production and delivery of custom orders.
Need more help?
Contact us by email at mailto:Info@34.125.204.147 for questions related to refunds and returns.